Privacy Policy — Paustik Poornaahar

Effective date: 5 October 2026

Paustik Poornaahar ("we", "us", "our") operates a food ordering and delivery platform consisting of a mobile application, a website and related services (the "Service"). This policy explains what personal data we collect, why we collect it, who we share it with and the rights you have. It applies to customers, guest users and visitors of our app and website.

1. Data we collect

• Account data: name, email address, phone number, password (stored only as an encrypted hash) and profile photo if you add one.
• Order data: items ordered, order value, delivery address and its geocoordinates, chosen payment method, order status and ratings/reviews you submit.
• Location data: approximate location to show nearby restaurants, and precise background location only while a delivery is in progress and only if you grant permission.
• Device and usage data: device model, operating system, app version, language, IP address and in-app events used to keep the service secure and improve it.
• Communications: messages you send to support, and chats between you, restaurants and delivery partners related to an order.

2. How we use your data

• To create and manage your account and authenticate you (including OTP verification by phone).
• To place, process, deliver and track your orders, and to handle refunds and customer support.
• To send service messages (order status, OTP, delivery updates) and — only with your consent — offers and promotions, which you can withdraw at any time.
• To personalise restaurant and food recommendations, and to measure and improve the performance and security of the Service.
• To comply with legal obligations such as tax, accounting and consumer-protection requirements.

3. Third-party services we use

• Firebase (Google): push notifications, phone-number authentication and basic analytics.
• Google Maps: maps, geocoding and route display for delivery addresses.
• SMS gateway providers: delivery of OTP codes.
• Payment service providers: card, wallet and online payment processing. Card details are handled by the payment provider and are not stored on our servers.
• Hosting and infrastructure providers: to run the Service.

These providers process data on our behalf under their own privacy terms. We do not sell your personal data.

4. Data sharing

To fulfil an order, we share the necessary details with the restaurant or kitchen preparing your food (your order and, where delivery requires it, your name, address and phone number) and with the delivery partner assigned to your order (name, address, phone number and live location needed for pickup and delivery). We may also disclose data to authorities where legally required.

5. Permissions

The app requests the following permissions only when a feature needs them: location (find nearby kitchens and track delivery), notifications (order updates), camera (profile photo and scanning) and storage (attachments and media). You can revoke permissions in your device settings at any time.

6. Retention

We keep your account data for as long as your account is active. Order and transaction records are retained as required by tax and accounting law. Support conversations are kept for up to 24 months. Backups are rotated on a rolling basis.

7. Your rights and account deletion

You may access, correct or export your data, withdraw consent, opt out of targeted advertising, or delete your account. You can delete your account in the app (Profile → Settings → Delete Account) or on our website at paushtikpoornaahar.com/delete-account. After deletion your profile, addresses and preferences are removed, except data we must legally retain. See also our Privacy Choices page.

8. Children

The Service is not directed at children under 16. We do not knowingly collect their personal data; if you believe a child has provided data, contact us and we will delete it.

9. Security

We use encrypted connections (HTTPS/TLS), hashed passwords, access controls and monitoring to protect your data. No method of transmission or storage is completely secure, but we work continuously to safeguard it.

10. Changes and contact

We may update this policy; material changes will be announced in the app. Questions or requests: support@paushtikpoornaahar.com or write to us at our registered address published on the contact page.